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Practice Policy & Procedure Manual
The main reason practices do not have
a Procedure Manual is that they don't know where to start or have
enough time to develop one. Use our Manual and start your own custom designed comprehensive Practice Policy & Procedure Manual.
We make it easy for you. Give the experience and expertise of PLATINUM Professional Development to your team every day with the PLATINUM Professional Development Policy and Procedure Guidelines Manual.
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Section One : Practice Management
- Practice Vision
- Practice Mission Statement
- Team Agreements
- Goals
- General
- Keep the Manual Current
- Patient Education
- Communication
- Service Orientated Language
- The Patient
- The Dentist's Role
- The Team's Role
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Section Two : Front Office
- The Front Office Coordinators Role
- Mail In / Out
- Banking
- Petty Cash
- Patient Records for the Next Day
- Front Office Diary
- Patient Lounge / Waiting Room
- Front Office Desk
- Personal Phone Calls and Mobile Phones
- Morning Paper
- Practice Music
- AM / PM Checklist
- Courtesy Calls
- Debtors
- Telephone
- Urgent Care Patients / Buffers
- Hygiene Buffers
- New Patient Buffers
- Appointment Scheduling
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Section Three : Back Office
- The Role of the Clinical Coordinator
- The Role of the Hygienist
- Hygiene Preventive Care Program
- Preventive Care Monitors
- Preventive Care Telephone Technique
- Periodontial Patients
- Preventive Care Program Process
- Tooth Whitening
- The Verbal Examination
- The 3 / 5 / 7 Examination
- Pending Treatment
- New Patients
- Patient Examination
- The New Patient Experience
- Sterilisation Protocol
- Clinical Attire
- Patients in Treatment
- Patient Communication - Education
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Section Four : Personnel and Management
- Personal Appearance
- Practice Hours
- Remuneration
- Overtime
- Time Sheets / Pay Books
- Probation Period
- Severance Pay
- Leave Without Pay
- Sick Leave Entitlements
- Discipline
- Annual Leave Entitlements
- Occupational Safety and Health
- Social Activities
- Raving Fans - Checklist
- Immunisation
- Meetings
- Monitors
- Job Descriptions
- Team Performance Appraisals
- Employment Contracts
- Bonus and Incentive Plans
- Waiver Forms
- Welcome Letters
- Practice Brochure
- PR & Marketing Ideas
- Practice Newsletter
- Recommended Reading
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PLATINUM Standard - Telephone Techniques and Customer Service Package
This popular package is a must for every practice.
The image of the practice is displayed in your team's telephone
manner. The management of telephone calls impacts heavily on the
growth of your practice.
The package consists of :
- Four compact discs
- Comprehensive Telephone Technique Manual
This simple to follow, practical manual offers the perfect reference to the Telephone Techniques and Customer Service Workshop. It includes cue cards specifically designed to answer the most commonly asked questions and scripts which can be adapted to cover those difficult to manage patients and enquiries.
Perfect in-house training for new team members and refresher training for your present team.
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