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A MUST attend seminar for all the front office team members that believe organisation, systems, professionalism and a HIGH standard of care is paramount to all successful businesses.
Your reputation begins the moment a patient makes contact with your front office.
Have everyone well trained and working as your ambassador.
FIRST IMPRESSIONS ARE LASTING IMPRESSIONS!
We understand that you position is anything but easy. You are handling phone calls, late appointments, missed appointments, cancelled appointments, downtime, demanding and rude patients and 'shoppers'. The list can go on and on and at the same time you deliver a five star level of care. Wow what superstars!
This seminar will give your front office team easy to implement techniques delivered in a highly motivating style. This special day will change the culture of your front office.
Our presenters have spent their career working as dental professionals and will provide attendees with practice and well proven advice and answers designed specifically to cover all areas of the front office.
All attendees will enjoy this highly motivating presentation designed to motivate and inspire you to return more knowledgeable and ready to perform as a 'Front Office Superstar'.
You will be inspired to excel in;
Presentation
The Practice and Team Image - How to maintain your energy levels all day long
Attitudes
Are you a Lemon or a Lemonade?
Teamwork
The essence of success. Retention of front office team members is imperative to being organised and efficient. Continuity of care for patients secures comfort. Are you doing the four basic tasks to retain front office team members?
Communication
S.O.L - Service Orientated Language. Power words that energise the level you communicate. Right words, right time, right tone
Telephone Techniques
How to manage being the 'gatekeeper' with poise and polish. The Five Necessary and Unnecessary Tones, Converting the Shopper, Managing Cancellations, Difficult Patients and Multiple Telephone Lines.
Patient Arrival Checklist
The 'Concierge Service'. Receive the checklist that keeps it all perfect for every patient arrival
How to Manage Difficult Patients
View them only as 'opportunities' never difficult! Learn how to smile through conflict and convert them into loving you!
Pending Program
The 'Practice within your Practice'. Everyone has one, discover yours and learn how to return patients
New Patients
The 'WOW' Experience. The front office member can make or break the new patient. Implement the tracking system for all new patients and discover what % you are retaining
Financial Arrangements
Patient commitment. Give all patients hope and provide them with a comfortable and affordable way to pay for their dental care
Final Appointment and Exit
Every patient leaves with 4 things
Appointment Scheduling
Scheduling for production not to fill gaps! Giving the patient what they want......availability, availability, availability!
TLC
Are you offering Tender Loving Care to all patients? Create 'Raving Fans!'
FUN!!
Are you having it?
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