|
|
Your reputation begins the moment your telephone is answered.....
First impressions are lasting impressions!
PLATINUM Professional Development's most sought after Hands-On Workshop. |
The PLATINUM Standard Telephone Techniques and Customer Service Workshop is one of the most sought after one-day workshops in our series. Participants return to the practice inspired, motivated and armed with the practical information required to change the culture of the practice.
You and your team will enjoy this fast moving, hands-on workshop.
Telephones are active in the room and the attendees answer calls. It's a fun and very interactive day which will leave a lasting impression.
Our presenters, who have spent their careers working as dental professionals, will provide attendees with practical advice and answers designed specifically to cover those areas known to create stress in the dental office.
You will exude confidence and be rejuvenated with your newfound knowledge on how to manage:
-
Tone - It's not what you say, but how you say it! PLATINUM Standard tone and language when answering the telephone - the most important tool in the practice
-
Late Cancellations and Rescheduling
-
Converting the 'Shopper'
-
Screening the 'Urgent Care' Patients - your biggest referral
-
Overload Calls
-
Financial Enquiries
-
Difficult Patients
-
And lots more
You will be motivated and enthused to excel in:
- Telephone Image
- Professional Image
- Patient Care - beyond expectation
Who can attend this workshop?
The entire team - including dentists, will develop together to build the practice image and achieve the practice's common goals to provide 'service beyond expectation'.
What will I take back to the practice?
Each attendee will receive a 'complimentary' comprehensive manual and informative handouts that have been designed specifically for the workshop. These will provide your practice with the opportunity to have daily references and resources at your fingertips.
Attend our group sessions or have this workshop customised for your practice.
|
