10% early bird courtesy for registrations received one month prior to seminar

2010

Friday 12 November 2010

Friday 26 November 2010

Empowering You and Your Team

Workshops, Seminars and the Virtual Classroom

Bringing back the passion, creativity, professionalism and teamwork that make for a profitable, productive and fun-filled working environment.

Teams are rejuvenated and inspired with the latest in practice management, leadership skills, communication techniques, exceptional patient care skills, teamwork and front and back office organisation.

Your reputation begins the moment your telephone is answered...

First impressions are lasting impressions!

PLATINUM Professional Development's most sought after Hands-On Workshop.

The PLATINUM Standard Telephone Techniques and Patient Service Workshop is one of the most sought after workshops in our series.  Participants return to the Practice inspired, motivated and armed with the practical information required to change the culture of the Practice.

You and your team will enjoy this fast moving, hands-on workshop.

A MUST attend seminar for all the front office team members that believe organisation, systems, professionalism and a HIGH standard of care is paramount to all successful businesses. 

Your reputation begins the moment a patient makes contact with your front office.

Have everyone well trained and working as your ambassador.

FIRST IMPRESSIONS ARE LASTING IMPRESSIONS!

We understand that you position is anything but easy.  You are handling phone calls, late appointments, missed appointments, cancelled appointments, downtime, demanding and rude patients and 'shoppers'.  The list can go on and on and at the same time you deliver a five star level of care.  Wow what superstars!

Once the barriers to progress are addressed, expect harmony that will inevitably lead to a more productive practice. 

"Your Attitude Determines your Altitude" - Linda Miles

This program has been perfected for implementation into Australian and New Zealand Dental Practices.       This fascinating full-day is presented by Kathy Metaxas. 

 Kathy has more than three decades experience working with female dominated teams in the Dental Industry.   She will enlighten you on how to best utilise the personalities within your team to maximise the potential of your Practice.  Kathy will provide an insight into the dynamics of a healthy, happy, well-balanced team and share with you how to create that same harmony in your own Practice.

After consultation with the Principal, we design a workshop specific to your needs.  Now watch things change!

PLATINUM Professional Development will schedule a conference call with the principal and manager to discuss in detail your needs, practice weaknesses and areas of concern.

We then design a customised workshop to develop these weaknesses, address the concerns and rejuvenate the team to aspire to improve.  It is recommended that this workshop is held at a venue away from the practice where the team can relax and focus on the new information and direction, without interruption.  A customised workbook is created to support this workshop and to provide you with a reference to our easy to apply systems and ideas instrumental to achieving your goals, while developing a fun and happy working environment.

Measure Analyse Coach 

How long has it really been since you really measured your Practice's performance and actually did something with the results?

Painlessly discover how you are travelling in your Practice through a dynamic measurement process that will be analysed monthly byxed consultant.

PLATINUM Professional Developmnt will carefully analyse the Practice's performance and set up monthly teleconference calls to discuss and coach you and your team on how to achieve a different and better result.

  Click here to download flyer